Online Skincare Consultation

Cancellation Policy

Booking Policy for Lux Me, Hair and Skin clinic 1. Appointment Scheduling: - Appointments can be scheduled online through our website, via phone, or in-person at our clinic. - We recommend booking your appointment in advance to secure your preferred date and time. 2. Confirmation: - Once your appointment is scheduled, you will receive a confirmation email or SMS. - Please ensure that your contact information is accurate to receive notifications. 3. Cancellation Policy: - If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. - Cancellations made less than 24 hours before the appointment may incur a cancellation fee. 4. No-Show Policy: - Failure to attend a scheduled appointment without prior notice will be considered a "no-show." - Repeated no-shows may require a deposit for future bookings. 5. Late Arrivals: - If you arrive late for your appointment, we will do our best to accommodate you; however, your treatment time may be shortened. - Arriving more than 15 minutes late may result in rescheduling your appointment. 6. Payment Policy: - Payment is due at the time of service. - We accept various payment methods, including credit/debit cards and cash. 7. Health and Safety: - Please inform us of any medical conditions or allergies prior to your appointment. - For the safety of all clients, we may require a brief health consultation before starting treatments. 8. Service Satisfaction: - We strive to provide the highest quality of care and service. If you have any concerns or feedback, please do not hesitate to speak with our staff. Thank you for choosing Lux Me Skin Clinic. We look forward to serving you!

Contact Details

• 309 Waverley Road, Malvern East VIC, Australia

  +61413205628

  support@luxme.com.au